1.Standby on-call and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate;

2.Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval;

3.Urgent onsite support when it is required within 4 hours for the highest SLA response;

4.Troubleshooting, diagnosing and resolving server hardware problems;

5.Job-scope involving replacing faulty parts after troubleshooting;

6.Communicating with customers or company partners for task arrangement;

7.Case report upon closure of tickets along with weekly report, monthly report, quarterly report or

yearly report;

8.Perform duties outside their normal responsibilities as needed and when requested.

1.Standby on-call and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate;

2.Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval;

3.Urgent onsite support when it is required within 4 hours for the highest SLA response;

4.Troubleshooting, diagnosing and resolving server hardware problems;

5.Job-scope involving replacing faulty parts after troubleshooting;

6.Communicating with customers or company partners for task arrangement;

7.Case report upon closure of tickets along with weekly report, monthly report, quarterly report or

yearly report;

8.Perform duties outside their normal responsibilities as needed and when requested.

1.Diploma in Computer Engineering is preferred; or currently pursuing a Bachelor’s Degree in Computer Science/Information Technology or

equivalent;

2.Good command in both English and Chinese;

3.Willing to learn IT equipment and able to understand the basic hardware name and parts number;

4.Willing to work in data centre environment (noisy and a little bit cold);

5.Possess a high sense of responsibility and finish job on-time.

D-13-01, Menara Suezcap 1, KL Gateway, No 2. Jalan Kerinchi, Gerbang Kerinchi Lestari, 59200 KL

Titanicom encourages employees to contribute and share their ideas to help the company to succeed. As Titanicom is an international company, employees will have unique opportunities to learn more knowledge from different countries but also most importantly, work in an enjoyable and fun environment. We prioritise on a work life balance basis! We are looking for individuals who are willing to work with many other talented and experienced people, and will also be guided by experienced and helpful employees, you will never be alone! Working at Titanicom is more visible, and employees are more likely to be noticed. If you want to be seen and heard, come to us! 

We have a good work culture and the best IT learning platform! Furthermore, we are developing in various countries and one of our perks includes employees having the opportunity to work abroad in different countries.

What are you waiting for? Submit your resume now!