Universiti Tunku Abdul Rahman
fict-2023-jan - Internship Advertisement
Company Registration No: 1090126-D / 201401014040
Company Name: Raddish Technology Sdn Bhd
Company Overview
The world is perpetually on the move, and we endeavor to help your business embrace technological advancements by offering sophisticated IT solutions. Backed by industry experts, Raddish Technology provides the best-of-breed technology to optimize productivity and business agility. Together, we deliver what matters and move the world forward.PROVIDING NEXT-GENERATION ICT SOLUTIONS SINCE 2014
Raddish Technology Sdn Bhd is a trusted ICT solutions provider specializing in IT consultancies, network and storage solutions, IT security solutions, system solutions, and IT professional services across various industries. With over a decade of industry experience, we are also committed to delivering value-added services. Today, we proudly offer our extensive expertise and in-depth knowledge to help customers address specific IT challenges.
YOUR COMPREHENSIVE IT PARTNER
As a strategic technology and business partner, Raddish Technology provides consultation to analyze the fundamentals of strategic business objectives before helping customers design and develop a customized plan. We collaborate with them to define a congruent and high-impact IT roadmap that will help them build and support their ideal IT infrastructure and systems.
MAXIMISING YOUR RETURN ON INVESTMENTS
Our focus on bringing value to customers can be seen in our company slogan, “Moving Business Ahead with Technology”. We dedicate ourselves to ensuring that every solution we provide aligns with our customers’ business objectives. Our goal is to help them maximize their ROI (Return on Investments) and optimize productivity from an IT perspective.
Job Description
• The primary role is to assist technical engineers on the support / project deployment, documentation.
• Take ownership of complete incident resolution with a professional, customer-centric attitude.
• Maintain an accurate record of activities of incidents.
• Create, document, and update Standard Operation Procedure to resolve incident efficiently and effectively.
• To involve in L1 support to client via phone, email, support portal and remote support.
• To have understanding in network & security
• Responsible for operations and support of IT Infrastructure, not limited to firewalling, wireless, server, and LAN related connectivity.
• To assist teams and other team members to ensure issue resolution in accordance with Service Level Agreement (SLA). Updates customer on problem status/resolution in accordance with SLA.
• Get a chance to configure & maintaining IT equipment, hardware & software, servers & switches.
• Gather information required from the customer.
• Prepare an incident report for client and management review.
• Regularly report and communicate work status and issues to the assigned Team Lead.
• Help in issue logging Follow up with respective team for incidents
• Liaise with internal and external teams to ensure that tasks are completed, and issues are delivered on time.