Company Overview

Whale Cloud is a global leading data intelligence technology company. Founded in 2003, now serving telecom operators, governments, enterprises in more than 80 countries and regions. It offers high-quality solutions and professional services powered by cloud-computing, big data analytics, and artificial intelligence (AI). Its telecom BSS and OSS products and solution have helped it become one of the world’s top 20 vendors in the global telecom software industry, flexibly meet business expansion and transformation requirements of 145 telecom operators, serving more than 700 million end users.

Job Description

Responsibilities

• Provide 1^st level, 2^nd level and onsite support services to resolve system/service issue and escalate to level 3 where required. 
• ·         Provide knowledge sharing session with team members and client.
• ·         Design and perform preventive maintenance and regular health check.
• ·         Monitor system performance and proactively correct potential service issues.
• ·         Perform configuration and integration of a system/network nodes, testing/SIT/UAT.
• ·         Prepare process documentation and SOP’s for daily operation tasks and continual improvement.
• ·         Prepare, analyse and dispatch regular performance reports and dashboards.
• Configure basic service such as tariff data and rating plans.

Requirements

• ·         Minimum Degree in Computer Science, Information Technology or equivalent.

• ·         Minimum 1-2 years working experience.

• ·         Exposure in operation support or price plan configuration and post implementation support.

• ·         Experience in Telco business and BSS, OCS and Billing is an advantage.

• ·         Technical skills in SQL, PL/SQL, Unix, Shell script and Phyton script.

• ·         Good communication and interpersonal skill, communication in Mandarin is an added advantage.

• ·         Resourceful, good analytical and problem solving skills with positive customer service attitude.

• ·         Self-motivated, team work and able to work independently with minimum guidance.

• ·         Fresh graduates are encouraged to apply.

Work Location

Working Location: Webe Digital, Petaling Jaya

Why Join Us?

• Outstanding career growth and devleopment
• Passionate working environment
• Attractive benefits and salary package
• We are part of Alibaba group

Contact Us

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