Universiti Tunku Abdul Rahman
fict-2025-oct - Internship Advertisement
Company Registration No: MA0326098-V
Company Name: QTS SPORT
Company Overview
Our company is providing wide ranges of Sport Equipment (mainly badminton equipment) and Sport Brands to our customer. Equipment such as Pool table, snooker table, foostball table, badminton rackets, Pingpong table, basketball post, Futsal goal post, basketball, Football, Foosball table, futsal ball, Hockey, Tennis, Giant Chess Set etc. We actually encourage communication from our customer and always welcome customer to provide us their budgets, their product range and product information so that we can provide the best value to our customer.
Job Description
What you'll be doing
- Arrange booking for customer and handling incoming customer inquiries and requests via face to face, phone, email, fb and whatapps.
- Resolving customer issues and concerns in a timely and efficient manner
- Maintaining accurate records and documentation of customer interactions (Using system Tunai)
- Collaborating with cross-functional teams to ensure seamless customer service delivery
- Providing feedback and recommendations to management to improve customer satisfaction
Responsibilities
Requirements
What we're looking for
- Strong communication and interpersonal skills, with the ability to interact with customers effectively
- Excellent problem-solving and critical thinking skills to address customer inquiries and concerns
- Passion for delivering exceptional customer service and a genuine desire to help others
- Ability to work as part of a team and contribute to a positive work environment
- Proficiency in English and Bahasa Malaysia, both spoken and written