Universiti Tunku Abdul Rahman

fict-2020-jan - Internship Advertisement

Company Registration No: 0360268P

Company Name: Visual Solutions (M) SDN BHD

Company Overview

Visual Solutions is a leading human resources software company that is dedicated and focused entirely on developing and implementing its Human Resources System software called flexHR® which meets the growing demands of human resources practitioners. Being very focused in the wide and broad software industry, we have been able to continually offer innovative, superior and comprehensive Human Resources System solutions that meets the growing demands of human resources practitioners.

Since rolling out its first payroll system in 1991, Visual Solutions has been leading in offering Human Resources System solutions. Today, we have more than 900 corporate clients that come from a broad range of business sectors such as manufacturing, retailing, consulting, oil & gas, banking, insurance, properties, utilities, hospital etc. Our mostly who’s who corporate client list reflects a clear statement of confidence from business corporations for the flexHR® which meets the growing demands of human resources practitioners.

Visual Solutions has branch operations in Petaling Jaya (HQ), Johor Bahru and Penang to serve its large client base from West to East Malaysia. In addition, Visual also works through its network of business partners to service clients outside its service areas.

Visual’s strength lies in its attention to customers and customer service quality. Visual understands and anticipates customer’s needs and incorporates the most valuable functionalities in our solutions to help them operate, manage and plan better.

Job Description

Technical/Functional/Hard Skills

· Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

· Relies on instructions and pre-established guidelines to perform the functions of the job.

· willing to work in a team/ independent.

Responsibilities

- Provides 2nd level support to end users on a variety of issues and work closely with the first level support team to ensure responsive and accurate resolution base on base on the SLA timeframe.

- Identifies, researches, and resolves technical problems.

- Responds to telephone calls, email and personnel requests for technical support.

- Documents, tracks and monitors the problem to ensure a timely resolution.

- Conduct short courses for customers

- Training of new team members & provides technical guidance to internal junior

- Creation of documentation and user guides

- Other duties as assigned by the Helpdesk Manager

- Conduct daily meeting to ensure all pending issues resolve within certain timeframe.

Requirements

- May require an associate's degree in a related area. Fresh graduates are encouraged to apply.

- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

- Relies on instructions and pre-established guidelines to perform the functions of the job.

- Works under immediate supervision.

- Typically reports to a supervisor.

Work Location

Location:

Petaling Jaya (head Office) <35-3A, Block C, The Suite, Jaya One, No. 72, Jalan Universiti, 46200 Petaling Jaya, Selangor Darul Ehsan>
Penang Branch <59D-1, Persiaran Bayan Indah, Bayan Bay, 11900 Bayan Lepas, Penang>
Johor Branch <08-01, Jalan Titiwangsa 3/2, Taman Tampoi Indah, 81200 Johor Bahru, Johor

Entry Level Applicants/ Fresh graduate/ experience candidate are encourage to APPLY, as training will be provided. You may send in your application to vsmhr@visualsolutions.com.my