Company Overview

Phoenix Signature Kitchen is a wellness-driven food company dedicated to supporting women’s physical and emotional wellbeing — from postpartum recovery meals to corporate wellness programs and community events like sound healing sessions and support circles. We combine nutrition, empathy, and innovation to make healthy living accessible and meaningful.

We are more than just a food brand — we are a movement for nourishment, healing and empowerment.

Job Description

As a Customer Experience & Operations Intern, you will be the frontline voice of Phoenix — assisting customers, managing orders, and ensuring smooth day-to-day operations. You’ll learn how a fast-growing wellness brand runs internally while also contributing to initiatives that impact real lives.

Responsibilities

• Handle customer inquiries via WhatsApp, social media, email and calls.
  
• Assist with order coordination, scheduling deliveries, and updating records.
  
• Maintain customer satisfaction tracking and assist in retention strategies.
  
• Support administrative tasks such as basic invoicing, data entry and filing.
  
• Assist in community engagement activities (e.g. events, workshops, loyalty projects).
  
• Provide feedback and suggestions to improve customer journey & processes.

Requirements

• Currently pursuing or recently completed a Diploma/Degree in Business, Communications, Psychology, Nutrition, Admin, Hospitality or related fields.
  
• Strong communication skills in English and/or Bahasa Malaysia. (Mandarin is a bonus.)
  
• Warm, patient and people-oriented personality — you enjoy helping others.
  
• Organized and responsible — able to follow through on tasks.
  
• Tech-friendly — familiar with WhatsApp Web, Google Sheets, basic admin tools.
  
• Passion for women’s wellness, motherhood, health or community work is a huge plus.
  

Work Location

Why Join Us?

• Be part of a mission-driven company that supports women, mothers, and families.
  
• Gain real hands-on experience in customer interaction, operations and wellness-based services.
  
• Your ideas matter — we value initiative and creativity, not just execution.
  
• Friendly & supportive work culture rooted in empathy, growth and purpose.
  
• Opportunity to transition to permanent roles based on performance.

Contact Us

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