Universiti Tunku Abdul Rahman

fict-2021-oct - Internship Advertisement

Software company specialized in Fully Web Based Human Resource Management System, an Enterprise Solution. Innovative Way of Working is our culture.

Phone Support and log customer(s) queries and issues.
Follow up project status proactively.
Alert project leader on the coming due issue, meeting, timeline weekly.
Installing and configuring iWoWSoft System according to requirement.
Update latest patch to customer server or live server by following SOP strictly.
Diagnosing and solving support tickets.
Follow up on ticket logged into our system proactively until the ticket is closed.
Prepare weekly report to management.
Collect mandatory information before escalating the ticket to technical support.
Prepare help file.
Compiling requirement study file.

Good time management skill. Able to complete task according to time allotted by supervisor. Plan personal time resources effectively.
Must be able to demonstrate a thorough working knowledge of existing system.
Ability to communicate effectively in verbal and in writing with all types of people at all levels in the organization.
Ability to align productivity along with quality effectively.
Desire to own decisions and take responsibility for outcomes.
Display initiative and professional discretion for the job assigned by management.
Internship Allowance: RM 1,200.00 per month.

2B-21-2, Block 2B, Level 21, Plaza Sentral, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur